Parcelane

Terms of Service

Version: 2026-07-05

In short. We are a notice board that connects senders and travelers. You agree on delivery directly with each other and are responsible for what you send or carry. Never hand over or accept anything from the prohibited list, and always inspect what you take. The full text below is what legally applies.

1. What the Platform is

The Platform is an online notice board that helps two kinds of users find each other: senders who need to deliver an item from one country to another, and travelers (couriers) who are already making that trip and are willing to carry the item.

The Platform is an intermediary only. We are not a carrier, freight forwarder, courier service, customs broker, or a party to any agreement between users. Any arrangement about a delivery — price, time, place, handover — is made directly between the sender and the courier, at their own risk.

2. Who can use the Platform

  • You must be at least 18 years old.
  • One person — one account, with accurate information.
  • You may not use the Platform if your account has been blocked.

3. Responsibilities of the sender

  • You are fully responsible for the contents of your parcel.
  • You must describe the contents truthfully and attach real photos.
  • You must not hand over anything from the Prohibited Items list — doing so may be a crime in the countries of departure, transit, or destination.
  • You must show the contents to the courier before handover if asked.

4. Responsibilities of the courier

  • Personally inspect the contents of any parcel before accepting it. Never accept sealed packages you have not seen inside.
  • You are personally responsible for what you carry across borders, including customs declarations, duties, and legal consequences.
  • Refuse any item you are not comfortable with or that appears on the Prohibited Items list.

5. What the Platform does not guarantee

The Platform does not guarantee and is not liable for:

  • delivery, its timing, or the safety of any item;
  • the accuracy of information provided by users;
  • the behavior of any user, on or off the Platform.

Disputes between users are resolved between the users themselves.

6. Moderation and blocking

We may review, reject, or remove any content (requests, trips, messages, photos), including with automated tools, and may block any account at our sole discretion — in particular for attempts to arrange transport of prohibited items, fraud, or abuse. We are not obliged to explain moderation decisions.

7. Changes to these terms

We may update these terms. When the version changes, you will be asked to accept the new version before continuing to use the Platform.

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